Shipping policy

Thank you for visiting Chic Egg Chairs. This Shipping Policy explains how we process orders, calculate shipping charges, provide tracking information, and handle shipping-related issues.

Shipment Processing Time

  • All orders are processed within 1–3 business days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During periods of high order volume, processing and shipping may take longer than usual. We appreciate your patience if delays occur.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase.
  • Delivery estimates may vary depending on the delivery destination, shipping carrier, and selected shipping service.
  • Delays may occasionally occur because of carrier disruptions, customs processing, weather conditions, or other circumstances beyond our control.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has been dispatched.
  • Where tracking is available, the email will include your tracking number and instructions for tracking your shipment.
  • Tracking information may take up to 24 hours to become active after dispatch.

Damaged or Lost Shipments

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and its packaging. We will help you determine the appropriate next steps.

Please retain the original packaging and damaged goods until the matter has been reviewed. We may also ask you to contact the shipping carrier or provide information needed to investigate a delivery issue.

If your order appears to be lost, please contact our support team so we can investigate the shipment with the carrier.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

Need Help With Your Shipment?

If you have questions about shipping, tracking, damaged goods, or delayed deliveries, please contact our support team.

Email: Support@chiceggchair.store

Phone: +44 7412 651234